At Dynamic Plumbing & Maintenance, we respect your privacy and aim to keep things simple and transparent. This page explains how we handle your information and the basic terms that apply when you use our services.

Your Privacy

When you contact us, request a quote or book a job, we may collect information such as your name, phone number, email address, property address and details of the work required.

We use this information to:

• Respond to your enquiry
• Provide quotes and arrange appointments
• Carry out the work you’ve requested
• Contact you about your job
• Process payments and maintain appropriate business records
• Meet our legal and accounting obligations

We do not sell your personal information. We only share information where reasonably necessary to provide our services, operate our business or comply with the law.

We keep personal information only for as long as reasonably necessary and take reasonable steps to keep it secure.

Your Rights

You have rights over your personal information under UK data protection law. If you’d like to access, correct or request deletion of your information, please contact us.

You can also raise a data protection concern with the Information Commissioner’s Office (ICO).

Cookies

Our website may use essential cookies to help it work correctly.

Where we use analytics, advertising or other non-essential cookies, you’ll be given appropriate choices where required.

Quotes & Additional Work

Quotes and estimates are based on the information available to us at the time.

Sometimes plumbing work can uncover problems that weren’t visible beforehand. If additional work is required, we’ll explain what’s needed and discuss any additional costs with you before proceeding wherever reasonably practicable.

Bookings & Cancellations

If you need to cancel or rearrange an appointment, please contact us as soon as possible.

Depending on how your service was booked, you may also have cancellation rights under UK consumer law. Nothing in these terms affects your statutory rights.

Payment

Payment terms will be explained as part of your quote, invoice or job agreement. Any additional work agreed during the job may result in additional charges.

Our Work

We aim to provide our services with reasonable care and skill.

If you’re unhappy with any work we’ve carried out, please contact us as soon as possible so we can investigate and try to resolve the issue.

Nothing in these terms affects your statutory consumer rights.

Contact Us

Dynamic Plumbing & Maintenance
9 Eynsham Court
Milton Keynes
MK15 0BY

Phone: 07477 863654
Email: dynamicplb@gmail.com

These terms are governed by the laws of England and Wales.